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Sunday, September 19, 2021

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Important supporter information | Wolves vs Manchester United – wolves.co.uk

After returning for a first Premier League home game in front of supporters for the first time in 18 months last weekend, it will be another packed house at Molineux on Sunday.

As the season begins, the stadium continues to operate under the Premier League Covid-19 protocols, so we are going to need the support of our fans to keep us operating at full capacity – or close to it – and we must work together to keep each safe and ‘match ready’.

Covid protocol and Code of Conduct

To allow supporters to return to Molineux at full capacity, the club has published a supporter’s code of conduct in line with Government advice and Premier League protocol.

This code of conduct is likely to be in place for the foreseeable future and must be followed by all supporters attending Molineux.

The full code of conduct can be viewed here and FAQs relating to the code of conduct can be found here.

Please do not travel to the stadium if you or anyone else you are attending with has any COVID-19 symptoms. We strongly recommend that supporters make use of widely available testing 48 hours before the game Please wear a face covering when in indoor areas other than when eating or drinking or where exempt. Supporters are not required to wear a face covering when they are seated in the stadium bowl. Please use hand sanitisers located around the stadium regularly. Arrive early and sit in your designated seat. Questions regarding the code of conduct can be sent to help@wolves.co.uk

Covid status spot checks and Covid pass

New Premier League protocols mean there will be a phased introduction of checks for Covid-19 status certification on matchdays, whereby each supporter may be asked to show proof of a full vaccination and/or of a negative lateral flow test which has been taken within the last 48 hours.

Spot checks will be in place for Sunday’s fixture with Manchester United. Adult supporters are encouraged to obtain a Covid Pass via the NHS App or NHS website so that they can provide proof of full vaccination and/or of a negative test within the past 48 hours. Supporters should be ready to show this when at the stadium.

Details of how to obtain your NHS Pass is available here. More information on the spot-checking process can be found here.

Participation in spot-checks is not compulsory at this stage, however, we urge supporters for their cooperation with checks likely to be in place for subsequent matches at Molineux.

Tickets

All tickets for this fixture now sold out. Season ticket holders will be able to gain entry to the stadium using their season ticket smartcard. When arriving at the turnstile, supporters should tap and hold their smartcards at the front of the reader.

Match to match tickets for this fixture were delivered as print at home tickets to all supporters. These tickets must be printed in high quality on A4 paper or can be opened on a mobile device allowing for the QR code to be scanned at the turnstiles.

Any supporters who experience any issues relating to their tickets are advised to visit the ticket office prior to kick off.

Fan Zone, Museum and North Bank Bar

The Molineux Fan Zone is located next to Block 5 of the Sir Jack Hayward stand reopens for the first time since March 2020. The Molineux Fan Zone will open at 1pm and will give an opportunity for supporters to grab food and drink whilst taking in the matchday atmosphere before making their way into the stadium.

The Wolves Museum can be accessed via the Stan Cullis Stand reception and opens at 10am. Entry to the museum is by ticket only and tickets can be booked here.

The North Bank Bar is located next to block ND of the Stan Cullis stand and is accessible to season ticket holders and MyWolves members and will be open from midday. Please note that supporters may be denied entry once capacity has been reached. Junior supporters are welcome.

Entering the stadium

Supporters will only be able to gain entry to the stadium using the turnstile block designated on their ticket or season ticket smartcard. Security and bag searches will take place at the turnstiles.

Searches will be conducted using wands, and you may be requested to open your own bag to allow it to be searched. Bags larger than an A4 size will not be permitted.

Catering Kiosks

Concourse catering kiosks will be open inside the stadium for this fixture serving food hot and cold drinks and alcoholic drinks.

Molineux is a cashless stadium and supporters are advised to ensure they have card or contactless payment ready when being served.

When using the stadium’s amenities, such as toilets, food and drink outlets, or concessions, avoid queues wherever possible by checking to see if any of them are not in use, or following the instructions of stewards and other staff members.

If you purchase food and soft drinks, please take them directly to your seat in the bowl to allow as much space in the concourse areas as possible. 

Ticket office and Molineux Megastore

The ticket office is located between the Stan Cullis and Billy Wright stands and will be open from 9am until kick-off on the day of the game. The ticket office phone line, 0371 222 1877 will be open from 10am up until 3.30pm. Calls will be charged at your standard local rate.

The Molineux Megastore is located at the Stan Cullis stand and will be open from 10am up until kick-off and again following the game until 7pm. Please note, the cut off for shirt printing will be 2.30pm.

Matchday Programme

The official Wolves matchday programme returns to its usual format this season, with a 100-page edition focusing on Sunday’s clash with the Red Devils.

As well as messages to the fans from new head coach Bruno Lage and captain Conor Coady, the programme is packed full of exclusive and bespoke content including a range of brand new and some popular returning features.

The programme also focuses on Coady’s summer with England at Euro 2020, with the captain adorning the cover and is featured with an in-depth interview inside.

There are also features with Maximilian Kilman, Romain Saiss, and Wolves Women’s Beth Merrick, while discover more about the players of the future with our range of Academy content.

Programmes, priced at £3.50, are available to buy from the Molineux Megastore, or from the various programme sellers around the stadium.

Travelling to Molineux and parking

With as many as 32,000 people trying to get to Molineux Stadium on a matchday, we are very conscious of the impact on the environment and our neighbours.

When making your journey to Molineux Stadium we ask you, wherever possible, to consider travel options that will help us to reduce local traffic jams and inconsiderate parking around the stadium.

Here at Wolves, we want all our fans to be able to travel safely when using public transport, so we’ve partnered with Moovit, the world’s number one urban mobility app, to ensure you have the most up-to-date and accurate journey planning capabilities at your fingertips.

Moovit will provide special instructions for Wolves fans about the best public transport routes to ride, including how to arrive at the dedicated fan areas and specific fan entrances. Not a Moovit user? The Moovit App is available for free on iOS, Android and Huawei AppGallery

Alternatively, supporters can simply use our new journey planner tool by clicking here to plan any journey, benefiting from real-time alerts, service alerts and more, for anywhere across the world. 

Supporters can check availability for official matchday parking and book spaces here. Details of further council owned car parks in the city can be found here.

Road closures

A number of road closures around the stadium as part of spectator safety measures will affect supporters on matchdays. Please refer to the road closure map here and information below for details.

Waterloo Road Will be closed from the roundabout leading to ASDA up to the traffic lights at Newhampton Road from 90 minutes before kick-off up until a period at the discretion of the matchday safety officer at the end of the game –expected to be between 15 and 30 minutes.

Molineux Street, Sir Jack Hayward Way and Whitmore Hill will be closed as detailed on the map here from one hour before kick-off, up until a period at the discretion of the matchday safety officer at the end of the game.

Away fans

Manchester United supporters will be located in the Steve Bull Stand lower tier. Concourse catering kiosks will be available for visiting supporters, serving food, hot and cold drinks and alcoholic beverages. Molineux is a cashless stadium and visiting supporters are advised to ensure they have card or contactless payment to hand. Visiting supporters will also be welcome in the Molineux Fan Zone and will be asked to co-operate with Covid pass spot checks ahead of kick off.

Reporting incidents

New anti-discrimination measures have been implemented by the Premier League for the 2021/22 season as football continues to work to eradicate discriminatory behaviour in society.

Clubs have agreed to enforce league-wide punishments (which may include bans from all Premier League grounds) for any individual found to have behaved in a discriminatory or abusive way toward any club employee, player, match official, steward or fan attending a Premier League match – whether in-person or online.

For full information on the new measures, click here.

Discrimination and antisocial behaviour will not be tolerated at Molineux. Supporters who witness this kind of behaviour should speak to their nearest steward. Incidents can also be reported by emailing help@wolves.co.uk.

Remedi’s hate crime victim service will be providing on-the-spot initial support to victims and witnesses of all hate crimes and hate incidents that happen at Molineux on a matchday.

Self-referrals can be made by contacting Remedi via email on hatecrimevictimservice@remediuk.org or calling or WhatsApping their freephone number 0800 488 0894.

Disabled supporters

The Baroness Heyhoe-Flint accessible lounge will be open for Sunday’s fixture. The accessible lounge has two accessible toilets, chairs and tables and is a space where disabled supporters can meet others before the game and half time. The room is located in the lower Stan Cullis stand opposite NL1. Please do not store wheelchairs in this room while the game is in progress.

Audio Description Commentary is provided by a specially trained team giving second by second commentary of where the ball is and what is happening in the game. It is available for supporters who need that extra help watching the game but must be pre booked by emailing Laurawright@wolves.co.uk  Once booked a set will be delivered to your seat before kick-off. This service is available to both home and away fans.

Lift access is available for supporters with accessible needs who sit in the upper tiers of the Stan Cullis and Billy Wright stands. To gain access to one of the lifts please contact laurawright@wolves.co.uk for further information. We advise supporters to arrive early for lift use.

Disabled Liaison stewards will be available for your questions and support throughout your visit.  We have the specially trained stewards at wheelchair locations in Stan Cullis, Steve Bull and Sir Jack Hayward Stand.

Matchday FAQs

Supporters can view a series of FAQs relating to matchdays at Molineux by clicking here.

Questions and feedback

Any supporters who have questions or need further assistance in relating to matchday should email help@wolves.co.uk. We welcome your feedback on your matchday experience and you can direct and feedback to the same email address.

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